:root{--m:#6A0A0F;--m2:#8B1A1F;--g:#C9A04A;--cream:#F6F2F0;--ink:#1d1d1f;--mut:#6b6b70;--line:#e4dedb;--ok:#2f7a3e;--warn:#b26a00;--bad:#b3261e}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:var(--cream);color:var(--ink);-webkit-font-smoothing:antialiased}
header{background:var(--m);color:#fff;padding:18px 16px 22px;text-align:center;position:relative}
.logo{display:inline-flex;align-items:center;border:2px solid #fff;border-radius:50%;padding:6px 18px;font-weight:800;font-size:17px;letter-spacing:.2px}
.logo b{background:#fff;color:var(--m);padding:0 4px;margin-left:2px;border-radius:2px}
header h1{margin:12px 0 2px;font-size:22px;letter-spacing:.3px}
header p{margin:0;opacity:.85;font-size:14px}
.loc-tag{position:absolute;top:10px;right:12px;font-size:11px;opacity:.85;text-transform:uppercase;letter-spacing:.5px}
main{max-width:640px;margin:0 auto;padding:18px 14px 60px}
.wide main{max-width:1100px}
.card{background:#fff;border-radius:16px;padding:18px;box-shadow:0 2px 10px rgba(60,20,20,.06);margin-bottom:14px}
h2{font-size:19px;margin:0 0 4px}
.sub{color:var(--mut);font-size:14px;margin:0 0 14px}
.step{font-size:12px;font-weight:700;color:var(--m);text-transform:uppercase;letter-spacing:.6px;margin-bottom:6px}
.group-h{font-size:13px;font-weight:700;color:var(--mut);margin:16px 0 8px;text-transform:uppercase;letter-spacing:.5px}
.grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.tile{border:2px solid var(--line);background:#fff;border-radius:12px;padding:14px 12px;font-size:15px;font-weight:600;text-align:left;cursor:pointer;color:var(--ink);min-height:56px;transition:.12s}
.tile:hover{border-color:var(--m2)}
.tile.sel{border-color:var(--m);background:#fbf1f1;color:var(--m)}
.big{display:flex;align-items:center;gap:14px;width:100%;border:none;border-radius:16px;padding:22px 18px;font-size:20px;font-weight:800;color:#fff;cursor:pointer;margin-bottom:12px;text-align:left}
.big .ic{font-size:34px}
.big small{display:block;font-size:14px;font-weight:500;opacity:.9;margin-top:3px}
.big.issue{background:var(--m)}
.big.praise{background:var(--g);color:#2a1a00}
.chips{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.chip{border:2px solid var(--line);background:#fff;border-radius:12px;padding:12px 10px;font-size:15px;cursor:pointer;display:flex;gap:8px;align-items:center;text-align:left;color:var(--ink)}
.chip.sel{border-color:var(--m);background:#fbf1f1;font-weight:700}
.praise-mode .chip.sel{border-color:var(--g);background:#fbf5e6}
.urg{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.urg .chip{flex-direction:column;justify-content:center;text-align:center;font-size:14px;gap:2px}
.urg .chip span{font-size:22px}
label.f{display:block;font-weight:700;font-size:15px;margin:16px 0 6px}
label.f em{font-weight:400;color:var(--mut);font-style:normal;font-size:13px}
input[type=text],input[type=email],textarea,select{width:100%;font:inherit;font-size:16px;padding:12px;border:2px solid var(--line);border-radius:10px;background:#fff}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--m2)}
textarea{min-height:90px;resize:vertical}
.hint{font-size:13px;color:var(--mut);margin-top:5px}
.photo{display:flex;align-items:center;gap:12px;border:2px dashed var(--line);border-radius:12px;padding:12px;cursor:pointer;color:var(--mut);font-size:15px}
.photo img{width:64px;height:64px;object-fit:cover;border-radius:8px}
.btn{display:block;width:100%;border:none;border-radius:12px;padding:16px;font-size:17px;font-weight:800;cursor:pointer;background:var(--m);color:#fff;margin-top:18px}
.btn.gold{background:var(--g);color:#2a1a00}
.btn:disabled{opacity:.45;cursor:not-allowed}
.link{background:none;border:none;color:var(--m);font-weight:600;font-size:15px;cursor:pointer;padding:6px 0}
.err{color:var(--bad);font-size:14px;margin-top:8px;min-height:1em}
.done{text-align:center;padding:30px 18px}
.done .big-ic{font-size:56px}
.ticket{display:inline-block;background:var(--cream);border-radius:8px;padding:6px 12px;font-weight:800;color:var(--m);margin:8px 0;letter-spacing:.5px}
.banner{background:#fff6dd;border:1px solid #f0d58a;color:#6b4e00;border-radius:10px;padding:10px 12px;font-size:13px;margin-bottom:12px}
footer{text-align:center;font-size:12px;color:var(--g);font-weight:700;letter-spacing:.6px;padding:10px 0 24px}
footer a{color:var(--mut);font-weight:500;letter-spacing:0;display:block;margin-top:8px}
/* team */
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:14px}
.stat{background:#fff;border-radius:14px;padding:14px;box-shadow:0 2px 10px rgba(60,20,20,.06)}
.stat .n{font-size:28px;font-weight:800;color:var(--m)}
.stat .l{font-size:13px;color:var(--mut)}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}
.filters select{width:auto;font-size:14px;padding:8px 10px}
.cols{display:grid;grid-template-columns:2fr 1fr;gap:14px;align-items:start}
.tk{background:#fff;border-radius:14px;padding:14px;margin-bottom:10px;box-shadow:0 2px 10px rgba(60,20,20,.06);border-left:5px solid var(--m)}
.tk.praise{border-left-color:var(--g)}
.tk.resolved{opacity:.7;border-left-color:var(--ok)}
.tk-top{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap}
.tk h3{margin:0;font-size:16px}
.meta{font-size:13px;color:var(--mut);margin-top:2px}
.pill{display:inline-block;font-size:12px;font-weight:700;padding:3px 8px;border-radius:99px;background:var(--cream);margin:6px 4px 0 0}
.pill.urgent{background:#fde7e5;color:var(--bad)}
.pill.today{background:#fff1d6;color:var(--warn)}
.tk p{margin:8px 0 0;font-size:14px;white-space:pre-wrap}
.tk img{max-width:160px;border-radius:8px;margin-top:8px;cursor:pointer}
.acts{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.acts button{border:1.5px solid var(--line);background:#fff;border-radius:8px;padding:7px 10px;font-size:13px;font-weight:600;cursor:pointer}
.acts button.on{background:var(--m);border-color:var(--m);color:#fff}
.hot li{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px solid var(--line);font-size:14px}
.hot ul{list-style:none;padding:0;margin:0}
.empty{text-align:center;color:var(--mut);padding:30px}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.8);display:flex;align-items:center;justify-content:center;z-index:9}
.modal img{max-width:92vw;max-height:88vh;border-radius:10px}
.hidden{display:none!important}
@media(max-width:760px){.stats{grid-template-columns:1fr 1fr}.cols{grid-template-columns:1fr}}
@media(max-width:380px){.grid,.chips{grid-template-columns:1fr}}
/* manager extras */
.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;font-size:14px;color:var(--mut)}
.tk{cursor:pointer}
.tk.active{outline:3px solid var(--g)}
.detail h2{margin-bottom:2px}
.timeline{border-left:3px solid var(--line);margin:14px 0 0 6px;padding-left:14px}
.tl{margin-bottom:12px;font-size:14px}
.tl .who{font-size:12px;color:var(--mut)}
.tl .st{font-weight:700;color:var(--m)}
.tl .int{font-size:11px;background:var(--cream);border-radius:6px;padding:1px 6px;margin-left:6px}
.row{display:flex;gap:10px;align-items:center;margin-top:10px;font-size:14px}
.row input[type=checkbox]{width:20px;height:20px}
.signin{text-align:center;padding:40px 20px}
.ms{display:inline-flex;gap:10px;align-items:center;background:#fff;border:2px solid var(--line);border-radius:10px;padding:12px 18px;font-size:16px;font-weight:700;cursor:pointer}
.ms i{display:grid;grid-template-columns:9px 9px;gap:2px}
.ms i b{width:9px;height:9px;display:block}
.detail-photo{max-width:100%;border-radius:10px;margin-top:10px;cursor:pointer}